Frequently Asked Questions
This area is for the use of NRG Clients
If you are an NRG client and have lost your password
please
contact us
NRG Support Team
Hosting Administration
We use the DirectAdmin Control Panel for hosting
control, this is a powerful web interface enabling you
to configure most parts of your hosting package.
view your web stats, configure email accounts, control
ftp access, password protect area’s of the site, etc
to view a demo of Direct Admin
click here
use the username
demo_user
and password
demo
Email Client Configuration
Setting up your email account is not as complicated
as it seems, there are two ways you can complete this
task, manually or via a registry key file which can be
downloaded from your DirectAdmin control panel
to see a step by step guide for each of these methods
please
click here
Site Updating using FTP
Uploading your site to your hosting space is achieved
using an ftp (file transfer protocol) program, this is a
program much like windows explorer and is basically
used the same way except you copy files across the
internet to our server rather than from on directory on
your hard drive to another
to see a step by step guide for uploading your site to
the server please
click here
Submit a Support Ticket
If
you have a problem that you have not found an
answer to either here on the support site
or
searching the internet
or
if it is an urgent issue and it is out of business
hours please submit a support ticket
to send a request
click here
, you will need to login to
your support account